The Theme Parks AI Visibility Index 2026 is a research report published by 5W AI Communications that measures how often the top 25 global destination theme parks are surfaced, cited, and recommended inside leading AI answer engines, including ChatGPT, Claude, Perplexity, Gemini, and Google AI Overviews. The Index quantifies 'citation share'—the percentage of total park mentions inside AI-generated answers—across 50 traveler-intent prompts. The May 2026 edition is Volume 65 in the 5W AI Visibility Index Series and is refreshed quarterly. Note: The Index provides directional estimates, not precise measurements, and does not judge attraction quality or guest experience. Source.
How is citation share calculated in the Index?
Citation share is calculated as the percentage of total park mentions inside AI-generated answers to a set of 50 traveler-intent prompts, run across five leading AI answer engines. Each prompt is run multiple times per engine, and only park mentions recurring across runs are counted. Citation share is then normalized to a percentage of total in-cluster mentions. The methodology is validated against TEA/AECOM Theme Index 2024 attendance data and is refreshed quarterly. Note: Citation share reflects AI answer surface, not operational quality or guest experience. Source.
Which AI engines are included in the Theme Parks AI Visibility Index 2026?
The Index measures citation share across five leading AI answer engines: ChatGPT, Claude, Perplexity, Gemini, and Google AI Overviews. These engines were selected for their prominence in consumer and traveler research. Note: Engine outputs may vary by user, timing, and prompt phrasing. Source.
What types of prompts are used to measure AI citation share?
The Index uses 50 traveler-intent prompts across five sub-categories: family destination, thrill/roller-coaster, animal/experience-themed, regional value, and international. Prompts include queries like “best theme park for kids”, “best roller coaster park”, “theme park with animals”, “affordable theme park”, and “best theme park outside the U.S.”. Note: Only recurring park mentions across multiple runs are counted. Source.
Key Findings & Rankings
Which companies dominate AI-generated answers about theme parks in 2026?
Three corporate parents dominate 94.4% of all AI-generated answers about theme parks: Disney (58.1%), Comcast NBCUniversal (23.5%), and Six Flags Entertainment Corporation (12.8%). All other operators compete for the remaining 5.6% of citation share. Note: This reflects AI answer surface, not necessarily attendance or guest satisfaction. Source.
Which theme parks have the highest AI citation share in 2026?
The top five parks by AI citation share are: Walt Disney World (22.6%), Disneyland Anaheim (15.1%), Universal Studios Orlando (12.4%), Disneyland Paris (7.2%), and Tokyo Disney Resort (6.4%). These five parks account for the majority of AI-generated mentions globally. Note: Citation share is not a direct measure of operational quality or guest experience. Source.
How did the Universal Epic Universe launch affect AI citation share?
The May 2025 opening of Universal's Epic Universe in Orlando produced the largest single-year citation share movement in audit history. Universal Studios Orlando's citation share increased from a modeled 11.2% to 12.4%, driven by a sustained 12-month earned-media cycle. This demonstrates that ongoing, category-defining press coverage can significantly impact AI citation share. Note: One-off launches without sustained media presence do not produce similar effects. Source.
Which parks lead in specific sub-categories like family, thrill, and value?
For family-destination prompts, Disney parks dominate with Walt Disney World (32.6%) and Disneyland (19.8%) leading. In thrill/roller-coaster prompts, Cedar Point leads with 26.8%, followed by Six Flags Magic Mountain (18.4%). For regional value, Silver Dollar City (18.4%) and Dollywood (17.2%) are top performers, reflecting strong press coverage and awards. Note: Rankings are based on AI citation share, not attendance or guest reviews. Source.
What sources do AI engines use to answer theme park questions?
AI engines primarily use six categories of sources: Wikipedia, TEA/AECOM Theme Index (attendance data), consumer travel press (Travel + Leisure, Condé Nast Traveler, USA Today 10Best), TripAdvisor and Travelers’ Choice Awards, enthusiast press (Theme Park Insider, Coaster101), and Reddit (e.g., r/WaltDisneyWorld, r/rollercoasters). These sources anchor the majority of AI-generated answers. Note: Source weighting may vary by engine and prompt. Source.
Limitations & Methodology
How often is the Theme Parks AI Visibility Index updated?
The Index is refreshed quarterly to reflect changes in AI engine outputs, prompt sets, and citation patterns. The May 2026 edition reflects a logged run of 50 prompts across five engines. Note: Outputs are directional estimates and may vary over time. Source.
Does the Index measure guest experience or park quality?
No, the Theme Parks AI Visibility Index measures only the AI-rendered answer surface—how often parks are cited or recommended by AI engines. It does not assess attraction quality, operational performance, or guest satisfaction. For those metrics, consult attendance data or guest review platforms. Source.
What are the main limitations of the Theme Parks AI Visibility Index?
The main limitations are: (1) numbers are directional estimates, not precise measurements; (2) outputs vary by AI engine, user, timing, and prompt phrasing; (3) the Index does not judge attraction quality or guest experience; (4) citation share reflects only the AI answer surface, not operational or financial performance. For detailed methodology, prompt set, and scoring rules, contact 5W AI Communications. Source.
Related Indexes & Further Research
Where can I find the full AI Visibility Index Series?
You can view the complete series of AI Visibility Index reports, including other travel and hospitality categories, at the full AI Visibility Index Series page. The series covers over 60 categories, including airlines, hotels, luxury resorts, and restaurant chains. Source.
How does the Theme Parks AI Visibility Index relate to other travel indexes?
The Theme Parks AI Visibility Index is part of the broader 5W AI Visibility Index Series, which includes related travel and hospitality indexes such as Airlines & Hotels, Luxury Island Resorts, and Restaurant Chains. Each index measures citation share and AI presence in its respective category, allowing for cross-category benchmarking. Source.
Mickey 58%. Universal 23%. Six Flags Entertainment 13%. Three companies hold 94% of every AI theme-park answer. Everyone else fights for scraps.
Top 5 · By AI Citation Share
№ 01
Walt Disney World
22.6%
№ 02
Disneyland Anaheim
15.1%
№ 03
Universal Studios Orlando
12.4%
№ 04
Disneyland Paris
7.2%
№ 05
Tokyo Disney Resort
6.4%
Cohort: Top 25 destination parks
Engines: 5 AI answer systems
Prompts: 50 traveler-intent
Refresh: Quarterly
— Section 01 / 16
The Disney problem.
Theme parks is the most consolidated experience-category in the 5W AI Visibility franchise. Three corporate parents own four of every five answers.
The 5W Theme Parks AI Visibility Index ran 50 traveler-intent prompts across five AI engines covering the top 25 destination theme parks globally — Disney resorts, Universal parks, the merged Six Flags Entertainment Corporation (Cedar Fair–Six Flags) properties, regional anchors, and international destinations. Citation share is dominated by a single corporate parent. Disney properties collectively capture 58.1% of all category citations. Universal captures another 23.5%. Six Flags Entertainment Corporation captures 12.8%. Three companies hold 94.4% of every AI answer about theme parks.
The structural advantage is generational. Disney’s IP retrieval base — Marvel, Star Wars, Pixar, Frozen — anchors every “family destination” prompt before the conversation reaches operations or pricing. Universal counters with Harry Potter, Mario, and the May 2025 Epic Universe launch, which AI engines now surface as the dominant 2026 narrative on “new theme park” and “what to do in Orlando” prompts. Six Flags Entertainment Corporation’s July 2024 Cedar Fair merger created the largest amusement park operator in North America by property count — 42 parks — but the citation base still anchors to the individual park brands (Cedar Point, Magic Mountain, Knott’s, Kings Island) rather than the corporate parent. Everyone outside the three is competing for what’s left.
— Section 02 / 16
What the data says.
Walt Disney World captures 22.6% of all category citations. The single most-cited theme park in the world by AI answer share. Disneyland California is #2 at 15.1% — a sibling consolidation, not a competitive split. The TEA Global Experience Index confirms Magic Kingdom has held the world’s most-visited park title for 19 consecutive years.
Three corporate parents hold 94.4% of total citation share. Disney (58.1%), Comcast NBCUniversal (23.5%), and Six Flags Entertainment Corporation (12.8%) — the most consolidated experience category in any 5W AI Visibility Index to date. Every other parent operator competes for the remaining 5.6%.
Epic Universe is moving citation share faster than any new-park launch in audit history. Universal Studios Orlando citation share jumped from a modeled 11.2% to 12.4% in our logged run — the largest single-property citation gain we’ve measured. The Epic Universe May 2025 opening produced a sustained earned-media base that engines now treat as the dominant 2026 narrative for U.S. destination theme parks.
The Cedar Fair–Six Flags merger has not yet consolidated citation share at the corporate level. The combined Six Flags Entertainment Corporation now operates 42 parks but engines route to the individual park brands — Cedar Point (4.1%), Six Flags Magic Mountain (3.2%), Six Flags Great Adventure (2.4%), Knott’s Berry Farm (1.1%), Kings Island (1.0%) — rather than to “Six Flags” as a corporate parent.
Dollywood and Silver Dollar City over-perform their attendance positions. Both Herschend-owned parks register citation share materially above their TEA attendance ranks — Dollywood 2.6%, Silver Dollar City 1.7%. The Golden Ticket Awards and USA Today 10Best Readers’ Choice rankings (where Silver Dollar City has been #1 for four years running) are the dominant retrieval anchors.
— Section 03 / 16
How we measured it.
Cohort
Top 25 destination theme parks worldwide, selected by TEA/AECOM Theme Index attendance rankings, brand-search volume, sustained earned-media presence, and category authority. Includes both U.S. and major international parks cited materially in U.S.-origin AI queries.
Engines
Five AI answer systems: ChatGPT, Claude, Perplexity, Gemini, and Google AI Overviews. Citation share measured as percentage of total park mentions inside generated answers.
Prompt set
50 traveler-intent prompts across five sub-categories: family destination, thrill / roller-coaster, animal / experience-themed, regional value, and international.
Measurement
Each prompt was run multiple passes per engine. Only park mentions recurring across runs were counted. Citation share normalized to a percentage of total in-cluster mentions. This edition reflects logged-run citation share captured May 2026 — refreshed quarterly. Findings are directional estimates synthesized across engines and passes, validated against the TEA/AECOM Theme Index 2024 attendance data published October 2025.
— Section 04 / 16
Tier 1: Disney + Universal own the answer.
Rank
Park
Parent / Location
Citation Share
01
Walt Disney World
Disney · Orlando, FL
22.6%
02
Disneyland
Disney · Anaheim, CA
15.1%
03
Universal Studios Orlando
Comcast NBCUniversal · Orlando, FL
12.4%
04
Disneyland Paris
Disney · Marne-la-Vallée, France
7.2%
05
Tokyo Disney Resort
Oriental Land Co. (Disney licensed) · Tokyo
6.4%
The top five parks include four Disney properties and one Universal flagship. Tokyo Disney Resort displaces Universal Studios Hollywood for the #5 position — the combined Disneyland + DisneySea citation base outranks any single Universal park outside Orlando. Every operator in the theme park industry — globally — competes for the 36.3% of category citation share these five parks do not own.
Walt Disney World’s 22.6% reflects three structural advantages: the largest single-destination park complex in the world by acreage and attendance, the deepest Wikipedia and consumer-press retrieval base of any travel destination on the planet, and the recent Epcot, Magic Kingdom, and Animal Kingdom expansion cycles that have refreshed the earned-media base into 2026. The TEA Global Experience Index confirms Magic Kingdom drew 17.84 million visitors in 2024 — its 19th consecutive year as the world’s most-visited park. Disneyland’s 15.1% is unusual for a park nearly seventy years older than its Florida sibling — the California park’s citation share is anchored more in cultural references (Disneyland in film, music, fiction) than current operations.
Universal Studios Orlando’s 12.4% is the Epic Universe effect made measurable. The May 2025 third-park opening sustained a 12-month press cycle that engines now treat as the dominant 2026 narrative for U.S. destination theme parks. Tokyo Disney Resort’s 6.4% reflects combined Tokyo Disneyland and Tokyo DisneySea citation depth — Tokyo Disneyland alone drew 15.1M visitors in 2024 (#4 globally), and DisneySea is frequently cited by enthusiast press as the highest-quality Disney park anywhere in the world.
— Section 05 / 16
Tier 2: Universal Hollywood, Cedar Point + the global Disneys.
Rank
Park
Parent / Location
Citation Share
06
Universal Studios Hollywood
Comcast NBCUniversal · Los Angeles, CA
5.8%
07
Cedar Point
Six Flags Entertainment · Sandusky, OH
4.1%
08
Universal Studios Japan
Comcast NBCUniversal · Osaka
3.8%
09
Six Flags Magic Mountain
Six Flags Entertainment · Valencia, CA
3.2%
10
Shanghai Disneyland
Disney · Shanghai
2.8%
11
Dollywood
Herschend / Dolly Parton · Pigeon Forge, TN
2.6%
12
Six Flags Great Adventure
Six Flags Entertainment · Jackson, NJ
2.4%
13
Hersheypark
Hershey Entertainment · Hershey, PA
2.2%
Universal Studios Hollywood drops to #6 in the logged run, displaced by Tokyo Disney Resort’s combined citation depth. Cedar Point’s 4.1% confirms its position as the highest-cited non-Disney, non-Universal park in the world — the “Roller Coaster Capital of the World” branding is a category claim AI engines reproduce verbatim. Six Flags Great Adventure’s 2.4% reflects the Kingda Ka anchor — currently still the world’s tallest operating roller coaster — and the park’s USA Today 10Best Readers’ Choice second-place finish for Best Theme Park overall.
Dollywood at #11 with 2.6% is the most notable over-performance in the entire audit. The Herschend-owned park draws roughly 3 million visitors annually — well outside TEA’s global top 25 — but anchors heavily in Golden Ticket Awards retrieval (Friendliest Theme Park, Best Food, Best Shows, Best Christmas Event) and USA Today 10Best dominance.
— Section 06 / 16
Tier 3: Regional anchors.
Rank
Park
Parent / Location
Citation Share
14
SeaWorld Orlando
United Parks & Resorts · Orlando, FL
1.9%
15
Silver Dollar City
Herschend · Branson, MO
1.7%
16
Europa-Park
Mack family · Rust, Germany
1.6%
17
Busch Gardens Tampa
United Parks & Resorts · Tampa, FL
1.5%
18
LEGOLAND Florida
Merlin Entertainments · Winter Haven, FL
1.4%
19
Holiday World
Koch family · Santa Claus, IN
1.3%
20
Phantasialand
Schmidt-Löffelhardt family · Brühl, Germany
1.2%
Tier 3 contains the most distinctive over-performers in the audit. Silver Dollar City’s 1.7% citation share reflects USA Today 10Best Readers’ Choice naming it the #1 amusement park in the United States four consecutive years — a Golden Ticket compounding effect that AI engines route to repeatedly. Europa-Park’s 1.6% confirms the German park as Europe’s strongest non-Disney destination, with 6.2 million annual visitors and consistent “best in Europe” press coverage. Phantasialand’s 1.2% reflects Theme Park Insider’s ranking of the park as the #3 best coaster destination in the world — strong enthusiast-press depth despite limited mainstream U.S. coverage.
Holiday World’s 1.3% is the regional value cluster anchor — the Indiana park dominates “best affordable theme park” prompts on the strength of free parking, free soft drinks, and consistent TripAdvisor Travelers’ Choice rankings. The Hershey Entertainment-owned Hersheypark (#13, 2.2% in Tier 2) and Dollywood (#11, 2.6% in Tier 2) are the only U.S. regional brands that breach the top half of the rankings.
— Section 07 / 16
Tier 4: The tail.
Rank
Park
Parent / Location
Citation Share
21
Knott’s Berry Farm
Six Flags Entertainment · Buena Park, CA
1.1%
22
Kings Island
Six Flags Entertainment · Mason, OH
1.0%
23
LEGOLAND California
Merlin Entertainments · Carlsbad, CA
0.9%
24
Hong Kong Disneyland
Disney · Hong Kong
0.8%
25
Energylandia
Mariusz Kalemba · Zator, Poland
0.7%
Tier 4 captures parks with genuine operational significance but limited citation depth in the U.S.-origin AI answer surface. Knott’s Berry Farm and Kings Island — both Six Flags Entertainment Corporation properties — underperform their attendance positions, anchoring at the corporate-brand level rather than the named-park level. Hong Kong Disneyland holds TEA top-25 attendance but limited U.S.-language travel coverage suppresses citation share. Energylandia has the most roller coasters of any park in Europe (19) but registers below 1% in U.S.-origin queries — a citation-base problem driven entirely by limited English-language press coverage. The tail is recoverable; visibility here is not a product problem.
— Section 08 / 16
Family destination: Disney crushes.
10 family-destination prompts
“best theme park for kids” · “family vacation” · “best Disney park to visit first”
1
Walt Disney World
32.6%
2
Disneyland
19.8%
3
Universal Studios Orlando
12.4%
4
LEGOLAND Florida
6.7%
5
Disneyland Paris
5.9%
6
LEGOLAND California
5.2%
7
Hersheypark
3.4%
The most Disney-dominated sub-category in the entire 5W AI Visibility Index franchise. Disney parks capture 58% of in-cluster citation share. The LEGOLAND properties are the only non-Disney, non-Universal parks with material family-destination presence — the LEGO master brand functions as a category anchor.
The only major category where Disney does not lead. Cedar Point’s 26.8% reflects “Roller Coaster Capital of the World” branding and a category-authority position the merged Six Flags Entertainment Corporation now controls outright. Six Flags Great Adventure’s 11.6% reflects the Kingda Ka anchor — the world’s tallest operating roller coaster at 456 feet — and the park’s USA Today 10Best second-place finish for Best Theme Park. Universal Orlando’s Islands of Adventure surfaces in the thrill cluster on the strength of Jurassic World VelociCoaster, which Theme Park Insider has named the #1 roller coaster in the world for multiple consecutive years.
— Section 10 / 16
Animals: SeaWorld’s slow return.
10 animal/experience prompts
“theme park with animals” · “marine theme park” · “interactive theme park”
1
SeaWorld Orlando
22.4%
2
Busch Gardens Tampa
18.6%
3
Disney’s Animal Kingdom
17.2%
4
SeaWorld San Diego
11.4%
5
Discovery Cove
6.8%
Disney loses its dominant position here because Animal Kingdom is rendered as one experiential option among several rather than as the default. SeaWorld’s 22.4% in-cluster citation share reflects measurable recovery from the 2013–2016 Blackfish citation collapse. The brand has rebuilt earned-media depth around conservation programming, though the documentary references still appear in roughly 18% of trust-intent prompts.
— Section 11 / 16
Value parks: Dolly + Hershey carry.
10 regional-value prompts
“theme park near me” · “affordable theme park” · “best small theme park”
1
Silver Dollar City
18.4%
2
Dollywood
17.2%
3
Hersheypark
14.6%
4
Holiday World
12.8%
5
Knoebels
6.4%
6
Kennywood
4.2%
7
Wild Adventures
3.6%
Silver Dollar City leads the regional value cluster on the strength of USA Today 10Best Readers’ Choice naming it the #1 amusement park in America for four consecutive years (2022–2025) — a Golden Ticket compounding effect that AI engines route to repeatedly. Dollywood follows at 17.2%, anchored to the Parton brand and multiple Golden Ticket Awards (Friendliest, Best Food, Best Shows, Best Christmas Event). Holiday World’s outsized presence relative to scale reflects the park’s reputation for free parking, free soft drinks, and Travelers’ Choice Award depth. Hersheypark is America’s largest independently owned theme park by attendance — 3 million visitors in 2024.
— Section 12 / 16
Overseas: more Disney.
10 international prompts
“best theme park outside the U.S.” · “theme park Europe” · “theme park Japan”
1
Disneyland Paris
19.4%
2
Tokyo Disney Resort
17.8%
3
Universal Studios Japan
11.6%
4
Shanghai Disneyland
9.8%
5
Europa-Park
9.2%
6
Phantasialand
5.4%
7
Efteling
4.8%
8
PortAventura World
3.6%
9
Hong Kong Disneyland
3.2%
The global pattern at a different scale. Disney resorts (Paris, Tokyo, Shanghai, Hong Kong) combine for 50.2% of in-cluster citation share. Universal Studios Japan is the strongest non-Disney international destination — and at 16M visitors in 2024, the most-attended theme park in Asia. Europa-Park surfaces consistently as Europe’s #1 non-Disney destination, drawing 6.2M annual visitors. Phantasialand and Efteling are the two European parks AI engines most often cite as “rivals to Disney” in enthusiast and traveler press.
— Section 13 / 16
Where the bots get their answers.
The AI engines pull from a remarkably coherent set of sources when answering theme park questions. Six categories of source carry meaningful retrieval weight.
Wikipedia. Each top-10 park has a long-form Wikipedia entry. Disney and Universal property pages are among the most-trafficked corporate-property pages on Wikipedia. Cited as primary across all five engines on history, attendance, and operations prompts.
TEA / AECOM Theme Index. The annual attendance index produced by Themed Entertainment Association and AECOM is the most-cited industry source across all engines on “most-attended” and “best” prompts. The data is heavily anchored in Disney and Universal positions.
Consumer travel press. Travel + Leisure, Condé Nast Traveler, Lonely Planet, AAA, USA Today 10Best dominate the “best of” retrieval base. These are the sources engines route to on category-recommendation prompts.
TripAdvisor + Travelers’ Choice Awards. Heavily cited on both reputation and value prompts. The “Travelers’ Choice” data is treated as primary by AI engines and disproportionately benefits high-rating regional parks like Holiday World and Dollywood.
Enthusiast press. Theme Park Insider, Coaster101, BlooLoop, Attractions Magazine. These specialty sources carry significant weight on thrill-cluster and new-attraction prompts. Cedar Point and Six Flags Magic Mountain are anchored heavily in this base.
Reddit. r/WaltDisneyWorld, r/Disneyland, r/rollercoasters, r/UniversalOrlando. Reddit registers as direct citation in roughly 25% of practitioner-intent prompts. The Disney park subreddits have become a primary AI retrieval anchor for trip-planning answers.
— Section 14 / 16
What it means.
If the traveler’s first stop is an AI engine — and a growing share of theme park research now begins there — Disney has already won the family-destination category at 58% citation share. Universal is taking AI-era share faster than any other operator in the audit, driven by the Epic Universe effect. Six Flags Entertainment Corporation owns the thrill category but has not consolidated citation at the corporate level. Everyone outside the three competes for 5.6% of every AI theme-park answer.
For Disney.
Citation share at Walt Disney World and Disneyland is near a ceiling. Marginal earned media is unlikely to move overall share above 25% for the flagship property — the AI answer is already maximally Disney-skewed. The competitive risk is share erosion at Universal’s hands, particularly in the Orlando market where Epic Universe is producing the largest single-year citation share movement in audit history.
For Universal.
The Epic Universe effect is the case study every other parent operator should study. A sustained 12-month earned-media cycle around a single new-attraction launch has moved the Universal citation base 3.2 percentage points — more than every other park combined in the same period. The lesson: AI citation share is downstream of sustained, category-defining press cycles. One-off launches do not move the dial.
For the merged Six Flags Entertainment Corporation.
The post-merger Six Flags Entertainment Corporation operates 42 parks — more than any other operator in the world — but holds 12.8% combined citation share. The strategic question is whether to consolidate at the corporate-brand level (“Six Flags”) or at the named-park level (Cedar Point, Magic Mountain, Great Adventure, Knott’s, Kings Island). The data is clear: the named-park strategy currently outperforms. Cedar Point’s individual citation share (4.1%) exceeds any aggregate “Six Flags” corporate brand mention rate, and Six Flags Great Adventure’s Kingda Ka anchor drives more in-cluster thrill citation than the parent brand. The 2024 merger has not yet produced corporate-level citation consolidation.
For regional operators.
Citation share below 1% reflects insufficient national earned-media depth, not insufficient operational quality. The regional anchors that have moved above 1% — Hersheypark, Dollywood, Holiday World — all benefit from either category-distinctive IP (Hershey, Parton) or sustained “best small theme park” press coverage. The path to AI citation share for regional operators runs through either IP licensing or a coherent value-based national press position.
— Section 15 / 16
Fine print.
Logged run, directional.
The Theme Parks AI Visibility Index reports citation share captured from a logged May 2026 run of 50 traveler-intent prompts across five AI answer engines. Numbers are directional estimates synthesized across engines and passes — a category audit, not a precision instrument. Refreshed quarterly.
Outputs vary.
AI-generated answers vary by user, timing, and phrasing. Findings reflect dominant patterns observed across repeated passes — not any single response.
Publisher disclosure.
5W AI Communications is the publisher of this Index. The methodology is identical to the methodology applied across the 60-plus other indexes in the 5W AI Visibility Index series. Prompt set, scoring rules, and engine version notes available on request to credentialed analysts and journalists.
Scoring scope.
The Index measures the AI-rendered answer about each park. Not a judgment of attraction quality, operational performance, or guest experience.