It has been a few weeks since marketing teams all across the world have started to cover new ground and tackle the new challenges that this pandemic has presented them with. Consumers have clearly shifted to e-commerce, whether that means buying household items or stocking up on groceries.

The impact on consumer mobility and supply chains, as well as the dramatic shift in media consumption habits, have made marketers everywhere concerned about how to proceed with the newfound situation. With a new situation at hand, companies everywhere have had to carefully and wisely plan their next marketing moves, in a way that wouldn’t cause a public outcry.

The pandemic caused by the novel coronavirus COVID-19 will end eventually and when it does, some consumer habits will likely change. Others may not. What’s known is that the longer the crisis, the bigger the imprint on the consumer. Of course this will affect consumer PR campaigns as well.

Of those polled, 87% of respondents to a recent survey by software solutions company, Shekel, already said they prefer to shop at stores that have touchless or some kind of self-checkout. This was attributed directly to the pandemic.

Having a genuine interest in another person’s situation and empathizing with that person comes easily to most people. That’s the basis of building a strong rapport with customers for any company. Essentially, building strong rapport means creating a common connection based on trust, which is important for providing a good service to the customers and increasing sales.

First thing’s first, it’s important to get all of the details about the customer that is (usually) on the phone. The most important detail here is the customer’s name so that they will feel like a real person – both for the customer and for whoever is representing the business on the phone. It’s also important to get the name right, and if it’s a name that’s not too common, it’s much better if it’s written down phonetically as a reminder, instead of it being read off the system on a screen.

When marketing a Luxury Brand – there are three main elements that are shared between all of the great Luxury PR and marketing Campaigns over the years.

The three main elements that you must focus on when promoting a luxury product or a luxury brand are: Exclusivity, History and Expertise.

As consumer trends continue to shift away from traditional brick-and-mortar shopping to online shopping and social media activity, a strong, targeted, and effective digital marketing plan is becoming more important than ever. While this is increasingly self-evident, many brands continue to struggle with how to measure the effectiveness of their digital PR campaigns.

There are several different metrics brand managers, digital PR pros, and marketing reps can use to measure the performance of a digital marketing campaign. Here are five that, collectively, give brands a clear understanding of the impact of their digital marketing efforts.